At the counter: book a Passport for a stone you sell in person

When a customer is buying across your counter, book the stone's verification and Passport through the desk — who pays, how soon, and what happens next.

Updated 14 October 2026 · 1 min read

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Who it's for: Dealers selling a stone face to face who want it verified for the buyer.
What you need ready: The stone in your inventory, priced under $10,000 (a T0 stone).
The buyer's email or phone number.
How long it takes: Two minutes to book. The desk then books the check and confirms it to you.
What it costs: $750 for the verification and Passport — paid by the buyer, or by you, as you choose.

What it does

At the counter sends a request to our desk: verify this stone and issue its Passport for the buyer in front of you. Nothing is charged on this screen, and nothing is sent to the buyer automatically.

Book it

At the counter: the first step, choosing the stone — ① the four steps, ② the stones you can book, ③ Continue

1.
Open At the counter in the menu: “Issue a passport at the counter”. Four steps follow ①, each with Continue ③.
2.
“Which stone is being sold?” — pick the stone from your list ②. Only stones under $10,000 are shown.
3.
Who pays the $750 onboarding — The buyer, so the Passport is theirs from day one, or You (bundled), absorbed in your price as a closing tool. “Nothing is charged on this screen — the desk settles the payment with whoever you choose.”
4.
“How soon does it need verifying?” — As soon as possible, Within the week, or Call me to arrange it. This is a preference, not a booked time.
5.
“Buyer contact” — their email or phone, so the desk can reach them about the verification and the hand-over.
6.
Press Send to the desk.

The page answers “With the desk.”

What happens next

The desk books the check with a gem lab, confirms the time to you and arranges the payment with whoever pays — there is no invoice from this screen. The Passport goes live once the stone has been physically verified; you then give the buyer its QR code or the link to its public page.

Common problems

My stone is not in the list

The list shows only stones in your inventory priced under $10,000. Add the stone first with Add a stone — see List a stone for sale.

“Pick a timing and leave a buyer contact.”

Both are needed before Send to the desk works.