Everystone
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Academy

How to use Everystone, step by step.

Short guides for every part of Everystone: what to press, what happens next, how long it takes and what it costs. Pick the part that is yours.

A folder, a loupe, a blue sapphire on a white tray and a small steel lockbox laid out in a row on a pale oak table.Illustration

Where to start

EveryoneCreate an Account and Confirm Your EmailThen your dashboard asks “How will you use Everystone?”
Everyone starts with the same free account. Then pick the answer that fits you on your dashboard — you can add another role later, on the same account.

Getting started

Your account, signing in, confirming your email, and choosing what you do on Everystone.

5 guides

  1. 1.Create an account and confirm your emailThree fields and a confirmation link: how to register, confirm your address and sign in — and what to do if the link has expired or you forgot your password.
  2. 2.Choose how you use EverystoneEvery account opens as a buyer. How to add a dealer, jewelry store or owner workspace — or watch a demo first — and how to switch between them.
  3. 3.Verify your business: the two-step KYB wizardCompany details, then two documents. What you can do while the desk reviews them, how the decision reaches you, and how to resubmit after a return.
  4. 4.Reading a lot: the check marks, the verification levels and the passportWhat ✓ and ○ mean on a card, what the four verification levels say, when a stone has a public passport, and how to filter the shop by what is checked.
  5. 5.The identity check: when it is needed and how to pass itA short check of who you are: name, country and a photo of your ID. When a buyer or a private seller needs it, how to send it, and what if it is returned.

Buyers

From the lot page to the stone in your hands: paying, what you can add, delivery and your check.

9 guides

  1. 1.Reading a lot: the check marks, the verification levels and the passportWhat ✓ and ○ mean on a card, what the four verification levels say, when a stone has a public passport, and how to filter the shop by what is checked.
  2. 2.How to buy a stone: from the lot page to your orderOpen a lot, press Buy with protected payment, choose what to add and how the stone reaches you, then confirm. What each choice means and what happens next.
  3. 3.The identity check: when it is needed and how to pass itA short check of who you are: name, country and a photo of your ID. When a buyer or a private seller needs it, how to send it, and what if it is returned.
  4. 4.Paying in USDT: the exact amount, step by stepHow to pick the network, why the last two decimals matter, what happens to a rounded transfer, and how long the stone stays reserved while you pay.
  5. 5.Adding a lab check, a Passport or custody to your purchaseWhat you can add to a stone at checkout, what it costs by price band, why it is billed once the stone is confirmed, and what "not refundable" means.
  6. 6.The deal room: talk to the other side, agree on changes, call our deskEvery order has a conversation between the buyer, the seller and our desk: messages and photos, changes both sides agree on, and a way to call the desk in.
  7. 7.How your stone reaches you: insured delivery or collectionThe delivery choices at checkout, who sets the price of insured delivery, how collection by appointment works, and what happens when the stone stays in custody.
  8. 8.Your 48-hour check: confirm the stone, or raise a disputeOnce the stone reaches you, you have 48 hours to check it: how to confirm, how to dispute with a written conclusion, how to ask for more time.
  9. 9.If the stone is not available — and how your money comes backWhen an order closes without a sale — no stone, no confirmation in time, a missing identity check, a dispute upheld — and how the refund works.

Dealers

Verifying your business, listing stones, answering a buyer's order and getting paid.

7 guides

  1. 1.Verify your business: the two-step KYB wizardCompany details, then two documents. What you can do while the desk reviews them, how the decision reaches you, and how to resubmit after a return.
  2. 2.The deal room: talk to the other side, agree on changes, call our deskEvery order has a conversation between the buyer, the seller and our desk: messages and photos, changes both sides agree on, and a way to call the desk in.
  3. 3.Your dealer cabinet: dashboard, inventory, deals and the counterWhat each part of the dealer cabinet is for — the dashboard's next step, the inventory table, the Selling and Buying tabs, At the counter and Source stones.
  4. 4.Listing a stone: the form, the checks, and going liveHow to add a stone and put it on the shop — identity, lab report, origin and treatment, price band, delivery terms and documents — and what the buyer then sees.
  5. 5.Delivery terms: included in your price, or charged to the buyerThe one delivery question on every listing — insured delivery included in your price, or a charge you state — what the buyer sees, and how it is paid to you.
  6. 6.When a buyer pays: confirm the stone, send it, get paidWhat to do when a buyer pays for your stone: confirm it within 48 hours, ship it insured with tracking and seal numbers or hand it over, and when you are paid.
  7. 7.At the counter: book a Passport for a stone you sell in personWhen a customer is buying across your counter, book the stone's verification and Passport through the desk — who pays, how soon, and what happens next.

Jewelry stores

Selling your own inventory with its checks in view, and buying from dealers.

6 guides

  1. 1.Verify your business: the two-step KYB wizardCompany details, then two documents. What you can do while the desk reviews them, how the decision reaches you, and how to resubmit after a return.
  2. 2.The deal room: talk to the other side, agree on changes, call our deskEvery order has a conversation between the buyer, the seller and our desk: messages and photos, changes both sides agree on, and a way to call the desk in.
  3. 3.Jewelry stores: selling your own inventory, buying from dealersWhat differs for a jewelry store — the same business verification, your own stock only, an origin declaration instead of consignment papers, free buying.
  4. 4.Listing a stone: the form, the checks, and going liveHow to add a stone and put it on the shop — identity, lab report, origin and treatment, price band, delivery terms and documents — and what the buyer then sees.
  5. 5.Delivery terms: included in your price, or charged to the buyerThe one delivery question on every listing — insured delivery included in your price, or a charge you state — what the buyer sees, and how it is paid to you.
  6. 6.When a buyer pays: confirm the stone, send it, get paidWhat to do when a buyer pays for your stone: confirm it within 48 hours, ship it insured with tracking and seal numbers or hand it over, and when you are paid.

Collectors & owners

Bringing in a stone you own, your collection, custody and billing.

5 guides

  1. 1.Reading a lot: the check marks, the verification levels and the passportWhat ✓ and ○ mean on a card, what the four verification levels say, when a stone has a public passport, and how to filter the shop by what is checked.
  2. 2.Bring in a stone you already ownHow to tell the desk about a stone you own — to record it, verify it, vault it or sell it — and how to follow the request until it joins your collection.
  3. 3.Your collection: passports, custody and billingWhat the Owner workspace shows and what stays private, how custody is charged and where you see it, and who to name for your heirs.
  4. 4.Adding a lab check, a Passport or custody to your purchaseWhat you can add to a stone at checkout, what it costs by price band, why it is billed once the stone is confirmed, and what "not refundable" means.
  5. 5.Selling a stone you own, as a private ownerHow a private owner puts a stone from their collection on the shop — identity check, price, delivery terms, the owner account, the review — and the costs.

Private sellers

Selling a stone you own as a private person, step by step.

6 guides

  1. 1.Bring in a stone you already ownHow to tell the desk about a stone you own — to record it, verify it, vault it or sell it — and how to follow the request until it joins your collection.
  2. 2.The identity check: when it is needed and how to pass itA short check of who you are: name, country and a photo of your ID. When a buyer or a private seller needs it, how to send it, and what if it is returned.
  3. 3.The deal room: talk to the other side, agree on changes, call our deskEvery order has a conversation between the buyer, the seller and our desk: messages and photos, changes both sides agree on, and a way to call the desk in.
  4. 4.Selling a stone you own, as a private ownerHow a private owner puts a stone from their collection on the shop — identity check, price, delivery terms, the owner account, the review — and the costs.
  5. 5.Delivery terms: included in your price, or charged to the buyerThe one delivery question on every listing — insured delivery included in your price, or a charge you state — what the buyer sees, and how it is paid to you.
  6. 6.When a buyer pays: confirm the stone, send it, get paidWhat to do when a buyer pays for your stone: confirm it within 48 hours, ship it insured with tracking and seal numbers or hand it over, and when you are paid.

Prefer to see it first?

Signed in, you can open the demo tours: each one walks through a part of the cabinet on sample data, read-only.

Open the demo tours →

Stuck on something no guide covers? Write to our desk — a person answers.

Contact the desk →