How it works

From the lot page to the stone in your hands.

Every seller verified, every lot saying what has been checked, every payment held until you confirm the stone. Here is each step, and who does what.

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The whole deal, at a glance

Five steps, one protected payment

The seller is verified
A business by its company papers, an owner by their ID — before anything is listed.
The lot says what's checked
From the seller's word to the stone checked by hand, on every lot — never rounded up.
Your payment is held
You pay through Everystone. Nothing reaches the seller yet.
The stone reaches you
Delivered insured or collected — then 48 hours to check it.
The seller is paid
Only once you accept the stone.

Buying

Buying, step by step

Who acts at each step — you, the seller or Everystone — and the words your order page shows when it gets there.

A purchase, step by step

You
Order
Buy with protected payment, choose what to add and how the stone reaches you, then Confirm & pay.
Reserved for you for 24 hours
Your order page says “Awaiting your payment”
You
Pay
Send the exact amount in USDT, then give its TX ID — the payment counts once we have it. The money is held until you confirm the stone.
Your order page says “Payment received”
The seller
Confirms the stone
If you added a lab check, a Passport or custody, its payment is due now — the second one.
Within 48 hours, 96 hours at most
Your order page says “Under way”
If not
Not confirmed in time, or not available
The order closes and your payment comes back in full.
Your order page says “Not available”“Refunded”
The seller
Sends it to you
Shipped insured with a tracking number, or handed over by appointment — once your side is complete: any second payment in, your identity check verified.
Your order page says “On its way to you” or “Handed over — confirm you have it”
You
Say you have it
I've received the stone — or our desk marks it delivered from the tracking, whichever comes first. A stone placed in custody in your name: our desk's mark.
Your order page says “Received — your 48-hour check”
You
Check it
Confirm the stone. Silence counts as acceptance.
48 hours
Your order page says “Accepted — the stone is yours”
If not
It does not match its listing
A dispute, with the written conclusion of a gem lab or a jewelry store of your choice: the stone goes back to be checked, and the payment stays held.
Your order page says “Dispute under review”“Dispute — send the stone back”
Everystone
Pays the seller
Only after you accept the stone.
Your order page says “Completed”

The main path runs down; the dashed boxes are where it can turn off. The words in quotes are what your order page says at that step, and every step also reaches you by email.

The shopEvery lot says what has been checked about the seller and the stone. Filter by the depth you want.
A lotThe stone's facts, its checks, and the whole price before you pay.
The checkoutWhat you pay now, and what you can add: an independent lab check or a Passport.
Your orderWhere it stands, how it ships, and the button you press once the stone is in your hands.

The money

Where your money is, at every moment

Two payments at most: the stone, held until you accept it, and — only if you added something — a second one once the stone is confirmed.

Where your money is

1 · The stone — paid when you order

You pay

Price + buyer's premium + settlement fee

The premium is 3–7% by price; the settlement fee 3%. A seller's delivery charge, if you chose it, is paid here too.

Held

Held until you confirm the stone

Nobody is paid while the seller confirms, the stone travels and you check it.

When you accept

Released to the seller

Their price, less any commission (no commission while we launch under $10,000, 5% from $10,000), plus their delivery charge. The premium and the settlement fee are Everystone's.

If not

Back to you in full

The seller no longer has the stone, it is not confirmed within 96 hours, your identity check does not come when asked, or your dispute is upheld — the stone you send back is the one you received.

2 · Only if you added something — after the stone is confirmed

You pay

A lab check, a Passport or custody

And delivery, when it is quoted for your country once the stone is confirmed.

Once

Paid once, not refundable

“Billed only once the stone is confirmed, as a second payment. Paid once, and not refundable.”

It pays for

The work you chose

Never billed for a stone that isn't there. The stone is not handed over while this payment waits.

Two payments at most. The first is for the stone and is held until you accept it. The second exists only if you added something, and is asked for once the stone is confirmed.

The check marks

What the check marks mean

Every lot carries one of four levels. A lab certificate can sit at any of them; what moves a stone up is how much our side has checked.

The four levels of a check

Seller-declared
Only the seller is verified. The facts and photos are the seller's own.
Card
○ Stone as declared by the seller
The lot
Seller-declared
Public page
none
Paper cross-checked
The report was confirmed with the lab that issued it. Nobody on our side has seen the stone.
Card
✓ Report checked with the lab
The lot
Partly verified
Public page
yes, with a QR code
Verified: paper = this stone
A verifier held this stone and measured it against its report.
Card
✓ Stone verified · ✓ Passport
The lot
Full verification
Public page
yes, with a QR code
In custody — passport reflects title
The stone is in a vault. While it stays there, its passport matches this stone and this owner.
Card
✓ Stone verified · ✓ In custody
The lot
Full verification
Public page
yes, with a QR code

Each level adds one fact to the one below. At level 0 the seller is still verified — only the stone rests on their word. A listing that shows a lab certificate stays at level 0: the paper is the seller's, not our check.

What you can add

A lab check, a Passport, custody

Optional, for any stone, each priced before you choose: an independent lab check, the Passport ($750 once), custody (3.5% a year, with the Passport).

Every price, in full

Price bands and what you can add

T0RegistryUnder $10,000
You can add
- Independent lab check$51 to $166, the lab's own fee
- orEverystone Passport$750
T1Passport$10,000 to under $30,000
You can add
- Everystone Passport$750
T2CustodyFrom $30,000
You can add
- Everystone Passport$750
- orPassport and custody$1,500, then 3.5% of the stone's value a year

You pick one option at checkout, or Nothing, thank you. “Billed only once the stone is confirmed, as a second payment. Paid once, and not refundable.” A stone is never offered what it already has.

Delivery

How the stone reaches you

Insured delivery on the seller's terms — in the price, or a charge from $60 shown before you pay — or collect it: free in Bangkok, or at a jewelry store for a $30 handover fee.

How the stone reaches you

Insured delivery to you

Shipped insured, with a tracking number. What it costs, as the lot says:

“included in the price”
The seller's charge, paid now with the stone
from $60, quoted for your country once the stone is confirmed — in the second payment

Collect in person

Free. By appointment — with the seller, or at a place our desk arranges — and handed to you against a signed receipt.

Collect at a jewelry store

Any stone that ships can go to a jewelry store you pick at checkout instead of your door. A $30 handover fee is paid with the stone. You collect it with your ID; the store presses Handed over to the buyer.

Custody — nothing travels

Add custody and the stone goes into the vault in your name. Buy a stone already in custody: “Kept in custody in your name: the stone stays in the vault and the title moves to you.”

Then your check starts — when you press I've received the stone, or our desk marks it delivered from the tracking, whichever comes first; at a jewelry store, when the store hands it to you. Your order says “Received — your 48-hour check”; for custody, our desk's mark starts it: “In custody — your 48-hour check”.

The lot page shows these choices and their prices before you press Buy. The stone is handed over only once your identity check is verified and any second payment is in.

Selling

Selling, step by step

Your sale page says where the sale stands and what to press: confirm the stone, ship it or hand it over, and get paid once the buyer accepts it.

For dealers

A sale, from your side

“Reserved — the buyer is paying”
Nothing to do yet. Keep the stone for the buyer; the lot can't be withdrawn meanwhile.
24 hours, 48 hours at most
“Paid — confirm the stone”
Confirm the stone — or Not available if you no longer have it.
Within 48 hours
Unconfirmed at 96 hours, the order closes and the buyer is refunded.
Payment held
“Confirmed — under way”
Ship it insured, enter the Tracking number and Seal number, press Shipped. Or hand it over, then Handed over to the buyer. The buyer then confirms they have it. If they added a check or custody, our desk arranges the hand-over.
Payment held
“Delivered — the buyer is checking”
The buyer checks the stone; silence counts as acceptance. A dispute: see below.
48 hours
Payment held
“Accepted — payout due”, then “Paid out”
You receive your price, less any commission, plus your delivery charge if you set one.

If the buyer disputes the stone

“Disputed — the stone comes back to be checked”. The buyer has 48 hours to send it back, insured. When it arrives, press The stone has arrived, then It is the stone I sent — the buyer is refunded and you keep the stone — or It is not the stone I sent, with proof, for our desk to decide. Not sent back in time, the sale stands. A private owner's stone is checked by our desk.

The words in quotes are what your sale page shows. Every step also reaches you by email.

A buyer has paidWhere the sale stands, and the one button to press: confirm the stone.
Your payoutYour price and what you receive, paid once the buyer has accepted the stone.