What does it cost me?+
While we launch, a stone under $10,000 costs you nothing: no commission, no plan fee and no listing fee. The buyer pays our fee: a 3–7% buyer's premium and a settlement fee of 3%. From $10,000: 5% of the price when the stone sells. A passport is optional at any price: $750, once per stone.
Who are the buyers?+
Private buyers and trade buyers from any country, who find your stones in our open shop. Every buyer passes an identity check (KYC), or a business check (KYB) if they buy for a company; a short one runs alongside the payment.
What if the buyer disputes?+
A buyer can open a dispute only before they confirm, within 48 hours of receiving the stone (longer if support extends it), and only with a written conclusion from a gem lab or a jewelry store of their choice that the stone doesn't match its listing. Our desk then tells the buyer how to send the stone back, and they have 48 hours to send it, insured, at your cost; if they don't, the dispute is withdrawn and you are paid. When the stone is back, you check that it is the stone you sent. If it is, the buyer's money goes back to them and the stone stays with you. If you prove it is not, you are paid and keep the stone that came back. Until then the money stays held, so neither side has it.
How does shipping work?+
Under $10,000, you ship the stone yourself, in a sealed and tracked package, and enter the tracking and seal numbers in your cabinet. Insured delivery is on your terms: include it in your price, or charge the buyer an amount you set (from $60), which they see before paying. The buyer chooses at checkout between insured delivery and collection in person, at any price. You send or hand over the stone once you have confirmed it and the buyer's identity check is done.
What do I need for the business check (KYB)?+
Your company registration and the director's ID, as a photo or a PDF. You also give the business name, the registration number, the director and the country. Our desk reviews them in about one business day. Meanwhile your cabinet is open, and you can add stones as drafts. Every two years you send both documents again; your lots stay on the shop while the desk reviews them.
Can I stop at any time?+
Yes. Withdraw any lot from your cabinet and it leaves the shop at once. A stone that a buyer has already paid for stays in its deal until the deal closes. To close your account, write to us.
Does Everystone buy stones, or sell against me?+
No. Everystone holds no stock and buys nothing. We check stones, bring buyers and hold the money until the buyer confirms. The buyers you bring yourself stay yours.