What does it cost my store?+
While we launch, a stone under $10,000 costs your store nothing: no commission, no plan fee and no listing fee. The buyer pays our fee: a 3–7% buyer's premium and a settlement fee of 3%. From $10,000: 5% of the price when the stone sells. A passport is optional at any price: $750, once per stone.
How does a hand-over at my counter work?+
Once your business is verified, switch on "I accept handovers for buyers" in your cabinet, with your address and opening hours. A buyer of any stone that ships can then choose to collect it at your store, and pays a handover fee of $30 with the stone. It is sent to you insured and sealed; you mark it received, check the buyer's passport or ID against the name in your cabinet when they come, and mark it handed over. That starts the buyer's check, and the fee is paid to your store. A stone waits for its buyer at most 7 calendar days, and a business buyer sends the person it authorised, whose name your cabinet shows once our desk has checked the notarised power of attorney.
Can I list stones my store does not own?+
No. A jewelry store lists only the stones its own business holds, and the platform refuses anything else. That rule is part of what your check means to a buyer.
Who are the buyers?+
Private buyers and trade buyers from any country, who find your stones in our open shop. Every buyer passes an identity check (KYC), or a business check (KYB) if they buy for a company; a short one runs alongside the payment.
What if the buyer disputes?+
A buyer can open a dispute only before they confirm, within 48 hours of receiving the stone (longer if support extends it), and only with a written conclusion from a gem lab or a jewelry store of their choice that the stone doesn't match its listing. Our desk then tells the buyer how to send the stone back, and they have 48 hours to send it, insured, at your cost; if they don't, the dispute is withdrawn and you are paid. When the stone is back, you check that it is the stone you sent. If it is, the buyer's money goes back to them and the stone stays with you. If you prove it is not, you are paid and keep the stone that came back. Until then the money stays held, so neither side has it.
What do I need for the business check (KYB)?+
Your company registration and the director's ID, as a photo or a PDF. You also give the business name, the registration number, the director and the country. Our desk reviews them in about one business day. Meanwhile your cabinet is open, and you can add stones as drafts. Every two years you send both documents again; your lots stay on the shop while the desk reviews them.
Can I stop at any time?+
Yes. Withdraw any lot from your cabinet and it leaves the shop at once. A stone that a buyer has already paid for stays in its deal until the deal closes. To close your account, write to us.